Frequently Asked Questions

We offer flexible membership options including Basic, Standard, and Premium plans. Basic includes gym access and basic facilities, Standard adds group classes and nutrition guidance, while Premium includes personal training, spa access, and unlimited classes.

Yes! We offer a free 3-day trial pass so you can experience our facilities and services before making a commitment. Contact us to schedule your trial visit.

Yes, we offer special student rates with valid student ID. We also have corporate memberships and family packages available.

Yes, you can freeze your membership for up to 3 months per year for medical reasons or travel. A small freeze fee may apply.

You can book personal training sessions through our app, website, or by calling the gym directly. We recommend booking in advance as our trainers have busy schedules.

All our personal trainers are certified by recognized fitness organizations and have years of experience. They undergo continuous education to stay updated with the latest fitness trends and techniques.

Yes, you can request a specific trainer based on availability. We'll do our best to accommodate your preference and match you with a trainer who specializes in your fitness goals.

Bring comfortable workout clothes, a water bottle, and a towel. We'll provide all necessary equipment. Your trainer will assess your fitness level and discuss your goals during the first session.

Our facilities include cardio equipment (treadmills, ellipticals, bikes), free weights, weight machines, functional training areas, group exercise studios, locker rooms, and in some locations, sauna and steam rooms.

Yes, we provide clean towels and secure lockers for all members. Lockers are available on a first-come, first-served basis, or you can rent a permanent locker.

Yes, most of our locations offer free parking for members. Some downtown locations may have paid parking options nearby.

Our gyms are typically open 24/7 for members, with staffed hours from 5 AM to 10 PM on weekdays and 7 AM to 8 PM on weekends. Check with your specific location for exact hours.

We offer a wide variety of classes including yoga, pilates, Zumba, spinning, HIIT, strength training, and dance classes. Class schedules vary by location and are updated monthly.

Yes, we recommend booking classes in advance through our app or website to secure your spot. Some popular classes fill up quickly.

Absolutely! We offer classes for all fitness levels, including beginner-friendly options. Our instructors will provide modifications to suit your fitness level.

You can cancel your class booking up to 2 hours before the class starts without penalty. Late cancellations may result in a no-show fee.

Wear comfortable, breathable workout clothes and supportive athletic shoes. Avoid loose clothing that might get caught in equipment.

Yes, we have certified nutritionists who can provide personalized nutrition plans and guidance to support your fitness goals.

Members must be at least 16 years old. Minors aged 16-17 require parental consent and supervision during workouts.

You can cancel your membership by visiting the gym in person or contacting our customer service. We require 30 days notice for cancellation.